Rutgers University logo

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My Process

Problem Statement: The primary objective for contextual inquiry is to understand the end-to-end user journey of how they use the career exploration and success website and what challenges they encounter.

The intention is to to provide students with hassle-free and easy-to-use career- related resources that will facilitate a smooth transition from college to career.
image of elo hernandez conducting a remote usability interview on microsoft teams


Positive Feedback

Decision Point Model

Decision point model to create the persona. This method
identifies the specific moments in a user's journey where they make decisions.
Decision Point Model

Storyboard

Story Board



The Prototype


Prototype
image of mobile version of Rutgers CES website whos the employement assitance page, the drop down menu (expanded hamburger menu on the second page, and an error prevention message on thrid page letting users know that they are leaving Rutgers' webste. Thank You